Advanced Call Center 6.0
All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.Advanced Call Center ...
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Call Center Issue Tracker Download
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26$39.95
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27BTNET 1.0
NET is a free, open-source, web-based bug tracker or customer support issue tracker written using ASP.NET, C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and customer support teams ... -
28SSIS Remove redundancy 1.0
The requirement goes something like this: You have some sources, let it be some sales data or some Call center data coming from different sources. Data can be of different media. But you are able to load it in your staging tables i.e. one staging database ...Freeware -
29XBtrack 1.0
The XBtrack issue tracker presents projects data in a tabular format and allows editing tasks directly in the grid. It includes a convenient filtration, wich allows filtering tasks by user, project, status, priority, etc. It is also possible to customize ...Freeware -
30Omnistar Help Desk Software
By effectively developing this comprehensive application, you can now have the advantages of a total call center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one. Omnistar Interactive's ...$147.00
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31YouTrack 2.0
YouTrack from JetBrains is a web-based, keyboard-centric issue and bug tracker. It offers fantastic time savings for both bug submitters and development teams. Its lightning-fast bug reporting is complemented with powerful native-language-like search ...$1,200.00
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32Call Detail Recorder 1.0
For SMDR, ANI, or 911 ALI recording, download the Call Detail Recorder .To choose a recorder, first determine the number of lines required. Each line is an audio source, like a phone line, PBX port, extension, radio or microphone. Lines can be "switched" ...Freeware -
33Issue Tracking Organizer Pro 2.9
Issue Tracking Organizer Pro, software for Windows. Simple database management system that helps you to organize, track, and manage any kind of issues (project issues, customer service issues, help desk issues, ...). 3 simple databases included in Issue ...$149.95
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34Skype Call Recorder 5.5
Skype Call Recorder is widely used by many Skype users and business call centers. It is used for recording high quality Skype audio and video calls on both sides automatically. As the best quality Skype Call Recorder, It can support many kinds of audio ...$29.95
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35EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ... -
36JIRA Helpdesk Client 1.0
The Jira Helpdesk Client is a client application designed for the helpdesk environment that sits on top of Atlassian's issue tracking tool JIRA. To use this product, you will need to first purchase JIRA. Main Features: - New user-interface designed ...$69.00 -
37PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
38Skype Recorder 6.0
To businessman, Skype Recorder can absolutely help to enhance the customer service of call center. The Machine Bind License is recommended to business call centers. Once the Skype Recorder has been authorized to a specified machine in the business ...$29.95
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39Folder HelpDesk 12
Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited ...$2,200.00
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40InfraBugTracker 4.0
It is a simple and very flexible issue and bug tracker software.Freeware -
41IEX TotalView 3.1
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and ... -
42MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
43SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
44PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
45WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
46CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
47Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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48NinjaLite 4.9
Main Features: - Touch-tones [DTMF] - 2 Lines - separately adjustable Ringtone, Speaker and Microfon - Line Hold - Do Not Disturb - Inbound Call "Ignore" - Inbound Call forwarding to an internet voicebox - Inbound Call forwarding to a local ... -
49Cuba Server for Remedy (Avaya
Also it can indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc. Cuba supports most business grade telephone systems.$3,000.00 -
50ActivaTSP 1.6
More advanced features such as call screen-popup, ACD queues login/logout/pause/unpause and even predictive calls are also supported.Freeware